Year One Social Impact Report
June 2023-24
In collaboration with
Social impact findings.
STRENGTHS OF HEART
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The program's focus on self-awareness has had a strong positive impact on self-perceived growth in emotional intelligence.
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In addition, self-perceived growth in kindness has been significant, which can potentially be partially explained by the healthy environment, psychological safety and lowered level of anxiety.
+5%
Gratitude
+21%
Emotional
Intelligence
+4%
Social intellgience
+12%
Kindness
STRENGTHS OF MIND
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There is a noticeable increase in self-reported everyday creativity and wise decision-making.
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However, participants haven't reported a change in curiosity and little in intellectual humility (recognizing the limitations of your knowledge).
+16%
Creativity
+10%
Decision making
+4%
Judgement
+2%
Intellectual humanity
STRENGTHS OF WILL
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The program itself, with its routine and focus on producing outcomes, is likely a strong contributor to the self-reported increase in grit and self-control.
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These traits, much like muscles, become stronger with training.
+17%
Grit
+7%
Purpose
+7%
Growth mindset
Unlocking & connecting raw potential in KZN with the global market.
Measuring sustainable impact.
Character traits as proven predictors of future wellbeing and achievement
​Our measurements on character traits is based on the research provided by ‘Character Lab Research Network’. Character Lab is recognised and supported by a diversity of frameworks including SEL, whole child, and 21st-century skills.
Character Traits are often called “soft skills”, however, overwhelming evidence proves that character traits such as curiosity, humility, and kindness are strong predictors of future achievement, earning potential and well-being of individuals.
The reflection workbook defines each character trait for the beneficiaries and explains their importance. It provides reflective statements for participants to consider, followed by journaling questions designed to inspire growth.
Confidence in employability has gone up by 35%.
Our journey.
Challenging
misconceptions.
In today's rapidly evolving business landscape, the importance of social impact and purpose-driven initiatives cannot be overstated.
However, despite the growing recognition of the value they bring, biases often hinder companies from fully embracing agencies with a social impact purpose.
There is a persistent misconception that individuals from underprivileged backgrounds or those emerging from poor contexts lack the ability to deliver quality digital work.
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The DDSH bravely challenges this prevailing bias by delivering exceptional results, paving the way for a more inclusive and impactful business ecosystem.
CX survey campaign case study.
Over 4000 outbound calls, 1700 completed surveys.​
94% QA pass rate against an 80% target, indicating high competency.
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High levels of curiosity, engagement, and enthusiasm. Skills Development: Effective preparation for contact center roles, strong foundation in customer service.
Salesforce sales cloud case study.
Implementation of Client's first CRM system,​
digitalization of core sales processes, driving standardization, optimization and improved visibility of performance data.
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Implementation delivered by Hub Team. All Salesforce Certified - Associate and Administartor.
Sales case study.
Sales turnover increased by​
+40% in 6 months.
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Dedicated field representatives trained in sales and customer service. Dedicated back office service desk for order management and customer support. Dedicated leadership enabling performance.