Paladin Performance Nov/Dec

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In our final issue of Paladin Performance we assess what the gig economy is and what the implications are for the way in which we work, we take look at contact center benchmarking reports to substantiate the need for strong English abilities dispite the increase in automation and other channels, we do a brief recap of some of the important trends and topics we have covered over the year, and we close off with some elearning trends for 2018 from Docebo.

Content:

The gig economy: transforming the way we work

English remains an important enablers for contact centers

A reflection of the year's trends and topics

eLearning trends 2018: what to look out for

Click here to read Paladin Performance - November/December 2017