11 Dec 2017 Written by admin In

Paladin Performance Nov/Dec

In our final issue of Paladin Performance we assess what the gig economy is and what the implications are for the way in which we work, we take look at contact center benchmarking reports to substantiate the need for strong English abilities dispite the increase in automation and other channels, we do a brief recap of some of the important trends and topics we have covered over the year, and we close off with some elearning trends for 2018 from Docebo.


The gig economy: transforming the way we work

30 Oct 2017 Written by admin In

Paladin Performance October

Read the October issue of Paladin Performance for an interesting look into workplace stress statistics and how to manage these stressors according to Maslow's Hierarchy of Needs, the rise of virtual teams and one of the keys to a successfully performing virtual team, concepts from the Outcome Guide to enhance your instructional design and learning models, and some recommendations of short courses, course specialisations and qualifications from the MOOC Coursera.


Understanding and managing workplace stress